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Website Usability Testing Application

Published 05/10/2011 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

UserFly provides users with a highly detailed usability test. The application works through the user’s actual visitors and website. The user pastes a JavaScript code to their site. This records each event that occurs within a browser for a visitor. The user can see scrolling, clicks, mouse movements and keystrokes. The user can actually see how a real visitor interacts with their website through UserFly. The user can see how many pages were included in a UserFly session and they can access a playback feature to see what the visitor actually did. The playback is available on a page by page basis, so the user can select a specific page and see how it was explored by the visitor.

Userfly screenshot
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What is the history and popularity of the app?

UserFly was founded by Chris Estreich and Ashvin Kumar. It was intended to provide users with an improved way to gain insight into how visitors view and explore their websites. Rather than performing a third party test, UserFly allows users to actually see how real visitors navigate their websites. Kumar and Estreich have applied their experience in the making of UserFly, which includes a position as the Vice President of Engineering at Affinity Circles for Kumar and work as the Senior Software Enginner at Oodle for Estreich.

What are the differences to other apps?

A number of websites offer users a way to perform tests on their websites. Most of these are performed by a community or third party who did not actually come across their website naturally. UserFly stands out because it allows the user to actually watch as real visitors explore their websites.

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How does the web app look and feel to use?

The UserFly website welcomes users with a brilliant blue header and white color scheme. The sleek logo features the website name in white beside a rounded, fluttering design. The homepage presents newcomers with a short video explaining how UserFly works. The actual application does not look like anything when in use since it records visitors on the user’s website. After adding the code, the user’s site is not altered visually in any way. The user can view playback lists that are sorted by page for each visitor when reviewing the UserFly results.

How does the registration process work?

A new user can sign up for UserFly membership by clicking the dark blue and white “Sign Up for Free” button found in the upper, right hand corner of the homepage. The short sign up form asks the user for an email address and password. After submitting their information, the user is taken to their profile page which provides them with the JavaScript code and a note indicating how many user recordings they have access to in the current month.

What does it cost to use the application?

Users are initially provided with a free account that includes up to 10 captures per month. Those who would like to upgrade can choose between four membership options. The first is the Basic plan which costs around $10 per month and includes up to 100 monthly captures, unlimited domains, 30 day storage for recordings, the ability to download recordings and AJAX on playback. A Pro membership costs around $25 per month and upgrades to include 1,000 captures and 60 day recording storage. The Business plan costs around $50 per month and includes recording for HTTPS pages. The Enterprise membership costs around $200 per month and includes up to 10,000 captures per month and 90 day recording storage.

Who would you recommend the application to?

UserFly is intended for website owners who would like to monitor and improve the way visitors interact with their site. The application provides a lot of detail, right down to actually watching each mouse movement and keystroke.

  • Paste the UserFly JavaScript code into a website
  • View a playback of each website visitor’s interactions
  • Select interactions for each user by page
  • Store recordings on UserFly for a limited time (based on membership level)
  • Download UserFly recordings

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Userfly pricing

FREE - Permanently free version
Cheapest plan (per month) : $10.00
(100 captures per month)
Most expensive plan (per month) : $200.00
(10.000 captures per month)




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